Delivery Charges
Standard Delivery Service:
Our standard delivery charge is £14.00 for all orders under £150.
This flat rate applies to both small and large orders, ensuring that the cost remains the same regardless of the size or weight of the items purchased.
Free Shipping on Orders Over £150:
To show our appreciation for your purchase, we offer free standard delivery for all orders over £150.
This means that if your order total exceeds £150, the shipping cost will be completely waived, providing you with additional savings.
Delivery Locations
We deliver to most locations within the UK, including mainland and remote areas. However, certain locations such as the Scottish Highlands, islands, and some parts of Northern Ireland may incur additional charges due to increased shipping costs.
For international shipping, please contact us directly to inquire about shipping options and rates.
Handling Time
Orders placed before 3:00 PM on business days (Monday to Friday) will typically be dispatched on the same day. Any orders placed after this time or over the weekend will be processed on the next business day.
During peak seasons, such as holidays, please allow for an additional processing time of up to 48 hours.
Delivery Issues & Damages
We take every precaution to ensure your order arrives in perfect condition. However, in the unlikely event that your items are damaged during transit or there is an issue with your delivery, please contact us immediately. We will work to resolve the situation and ensure that you are satisfied with your purchase.
Contact Us for More Information
If you need any additional information about our delivery service or have specific requirements regarding your order, please feel free to get in touch with us. Our customer service team is always happy to help with any inquiries or special shipping requests.
Return Process
Requesting a Return:
To initiate a return, please contact us within 14 days of receiving your order. Provide your order number and details about the item(s) you wish to return, and we will guide you through the process.
Return Authorisation:
We will send you a Return Authorisation Number and instructions on how to return the items. Please make sure to include this number on your return package to ensure it’s processed efficiently.
Packaging:
To avoid damage during transit, please ensure that the items are securely packed in their original packaging (if possible). If the original packaging is unavailable, please use alternative packaging that protects the items from damage.
Shipping the Return:
Once you have received your return authorisation, you can send the item back to us. The return shipping cost is your responsibility, unless the item is faulty or damaged.
Contact Us for More Information
If you have any questions or need assistance with a return, please don’t hesitate to contact us. Our customer service team is here to help guide you through the return process and ensure a smooth and hassle-free experience.
